Support
We are here to help with anything about PayZeroX.
Contact us
Email support@payzerox.com. We usually reply within 1–2 business days.
Please never send us your bank password, card number or Social Security number. We will never ask for them.
Common questions
How do I connect my bank?
On the dashboard, tap Connect bank, choose your bank, and sign in on Plaid's screen. Your credit cards appear automatically.
Why can I only connect one bank?
During the free beta, each account includes one connected bank with all of its credit cards. To use a different bank, disconnect your current one first.
How do I disconnect my bank?
Go to Settings > Connected banks and tap Disconnect. We end the connection and delete that bank's cards from PayZeroX.
The app says my bank needs me to log in again.
Banks sometimes ask you to sign in again for security. Tap the banner on the dashboard, or go to Settings > Connected banks, and tap Reconnect.
I forgot my password.
On the login screen, tap Forgot password? and enter your email. We send a 6-digit code that works for 10 minutes.
Why don't my numbers match my statement exactly?
PayZeroX shows the latest data your bank shares and calculates estimates. Banks update balances, interest and minimum payments on their own schedule. Your statement is always the final word.
How do I delete my account?
Go to Settings > Delete Account and enter your password. We disconnect your bank and permanently delete your data.
See also our Privacy Policy and Terms of Service.